What is my Xperia Theft Protection (MXTP)? Today, most people carry around a device in their pocket valued several hundred dollars in retail value.
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2015-06-09 12:41 PM. last edited on 2017-04-06 04:12 PM by Emir
2015-06-09 12:41 PM. last edited on 2017-04-06 04:12 PM by Emir
My Xperia Theft Protection
What is my Xperia Theft Protection (MXTP)?
Today, most people carry around a device in their pocket valued several hundred dollars in retail value. This has caused personal theft to increase massively and it’s no wonder: A quick “job” and a thief has a device worth at least a few hundred on the shady market. The fact that you can easily wipe said device clean makes it even easier to resell the device. My Xperia Theft Protection (MXTP) is our solution to the problem.
What are the improvements compared to existing solutions?
There are several different existing solutions which enable consumers to protect their Android phones or tablets. Most prominent for Xperia devices are:
- Using a screen lock or pattern
- Using the current My Xperia implementation
- Using the Android device manager While these solutions protect the data on a device quite reliably they do not solve the issue of theft: You can bypass all mentioned locks by flashing the Android operating system using PC Companion, Bridge for Mac or a third party flash software. MXTP will enable you to render your device completely useless for a thief, to ensure, that he will not be able to use or sell the stolen device.
How exactly does my Xperia Theft Protection work?
Existing security solutions are usually a part of the Android operating system. This means, that by swapping the operating system (for example by performing a software repair) the security feature or application is deleted.
My Xperia Theft protection is integrated much deeper in the structure of an Xperia device: It is added to the bootloader of Xperia devices. The bootloader is needed to start the operating system of your device, and it is not part of the operating system itself. So if you delete the operating system, MXTP will stay active and your device will still be protected.
You may already have setup MXTP since its part of our setup guide but in case you have missed or skipped the part about my Xperia in the setup guide you can still configure this via the Settings menu.
Open Settings and scroll down and tap Security > Tap Protection by my Xperia
Tap Activate in the my Xperia screen > Agree to the Sony Mobile Privacy Policy by checking the checkmark and tapping Accept.
In the confirmation screen tap Back or Home to leave my Xperia.
If you wish to deactivate MXTP you need to authenticate as the legal owner of your Xperia device.
Open Settings > Security > Protection by my Xperia.
Tap Deactivate > Confirm that you wish to disable the protection > Sign in with the Google account you have used to activate MXTP.
Please note: If you fail to provide the correct login credentials five times, your device will automatically enter lockdown.
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To protect your Xperia device against unauthorized access and to render it completely useless for a thief it can enter a mode called Lockdown.
Lockdown will activate when a serious exception to the normal use patterns are detected.
Example of such exceptions are:
Performing a master reset.
Performing a software repair using PCC or B4M (or third party flash tools).
Deleting the Google account used for enabling MXTP.
Trying to disable MXTP in the settings and failing to provide the correct login credentials 5 times.
Trying to delete MXTP or removing the administration rights of MXTP.
Triggering Lockdown using MyXperia in a web browser (with the correct login credentials).
Essentially, Lockdown will render the device completely useless unless you have the correct Google credentials to validate the device:
All running applications are stopped.
You can no longer maximize the notification panel.
Incoming calls are sent to voicemail (if available).
Outgoing calls (except emergency calls) are blocked.
The USB port will only be available for charging. It will not be possible for a PC or Mac to detect the device.
This also applies to a software repair or flash. Lockdown will remain in effect until the user has validated the device. Reloading software, rebooting the device or manipulating the persistent storage will not disable the service.
If lockdown was triggered you can unlock your Xperia device by authenticate as the valid owner of the device by signing in to the Google account which was used to activate My Xperia.
Exit lockdown using mobile data.
Most likely scenarios:
You have deleted the Google account used to activate MXTP
You failed to provide the correct login info when trying to deactivate MXTP
You accidentally tried to delete MXTP
You have locked your Xperia device remotely using My Xperia in a browser
Tap Authenticate in the lockdown screen > Enter the login credentials you used for sighing up for MXTP and tap Sign in > Wait until your account is validated.
Exit lockdown using a Wi-Fi connection.
Most common scenarios:
You have performed a master reset of your device
You have performed a software repair using PCC or B4M
You have erased your data using My Xperia in a web browser
Tap Wi-Fi settings in the lockdown screen > Connect to a Wi-Fi network and tap the back button > Tap Authenticate in the lockdown screen.
The following authentication is exactly as it is using a mobile data connection.
Good to know: If you tap Authenticate without connecting to Wi-Fi network you see a prompt informing you that you need to have a connection.
What if the thief turns off the stolen device or takes out my SIM card?
If a stolen device is turned off you will naturally not be able to locate it via the My Xperia Website. You can however try to set it to Lockdown. If the thief starts the device again, it will be locked down as soon as it has a data connection (mobile or Wi-Fi). If it is just the SIM card which has been removed you might still be able to locate, lock or erase your phone, if the thief establishes a data connection (either via another SIM card or via a Wi-Fi connection. The only case in which your phone cannot be located or locked at all is, if the thief performs a master reset (if you did not protect your device with a display lock), or a flash using PCC or B4M. As your device will automatically enter Lockdown in these cases, the thief will still be not able to use the stolen device at all.
Can I still locate my device using the My Xperia website if the thief flashes my device using PCC or M4M?
This is unfortunately not possible. By flashing your Xperia device all personal data is deleted, including the registration for your Google account used to protect your device. Your Xperia device however will automatically launched in Lockdown after the update. This ensures, that the device will be completely useless for the thief.
Can I use MXTP on Android devices from other manufacturers?
This is not possible. MXTP is a service exclusively available for compatible Xperia devices.
Can I use MXTP if I unlocked the bootloader of my Xperia phone or tablet?
MyXperia Theft Protection does not allow the user to combine the protection with an unlocked device. If the user decides to unlock the boot loader, MXTP will have to be disabled since it’s impossible to guarantee security on a platform where there is no security.
What happens if I forget my Google Login credentials?
Can the support unlock my Xperia device? A clever thief may provide a very compelling backstory as to why the device is locked and why he/she is unable to remember their password. So there is no way for the support to unlock the device remotely for a consumer. As enabling MXTP is only possible by signing up with a Google account the user can however recover his/her password/e-mail via Google: https://www.google.com/accounts/recovery/?hl=en If the user is still unable to recover he/she can have the device unlocked by an authorized Sony repair center, if a proof of purchase can be provided.
Do I need to unlock my Xperia device if I have to send it in to a repair?
Yes: If you can still control your Xperia device (you are able to power it on, see the display and use the touch screen) you should deactivate any lock activated on the device. This applies to display locks as well as MXTP.
